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Development Manager
2 months ago
About the Role
Abbatt Property Recruitment is seeking a highly skilled and experienced Development Manager to oversee the smooth running of a Residential development located in a desirable area.
Key Responsibilities
- Carry out regular inspection audits of the site and take/organize remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard.
- Ensure all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly, and courteous environment for our residents.
- Deliver effective service levels, and acting as the representative towards customers, clients, and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced, and properly maintained.
- Identify and deliver on-going training needs to support the team, utilizing appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
- Monitor and manage performance, setting guidelines, managing holiday/sickness absences, and organize shift cover, undertaking or organizing emergency cover as required.
- Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
- Hold proactive customer and contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed time frames.
- Investigating and responding to complaints.
- Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
- Ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries.
- Directing colleagues as appropriate including attendance where necessary.
Requirements
- Must have previous residential experience, within a similar role.
- Awareness and Knowledge of fire systems, health & safety, and emergency lighting.
- Significant experience providing exemplary levels of customer service.
- Experience in managing contractors and building works within a busy development.
- Proven ability to handle confidential information with professionalism and discretion.
