Retail Store Manager

1 month ago

London, Greater London, United Kingdom POP MART Full time
About POP MART

POP MART is a market-leading entertainment company and a global champion of designer toy culture. Founded in 2010, we have built an integrated platform covering the entire designer toy value chain. Our iconic IPs, such as Molly, Hirono, Skullpanda, and LABUBU, have collaborated with top-tier toys and lifestyle brands, including Disney, Universal Studios, and Sanrio, to create collectible art toys featuring their iconic characters.

Job Description

We are seeking a Retail Store Manager to lead and oversee operations at a designated Pop Mart store. This key leadership role is responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.

Responsibilities
  • Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Develop and implement strategies to achieve sales targets and improve store performance
  • Provide exceptional customer service and resolve any customer issues or complaints
  • Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
  • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
  • Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
  • Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
  • Oversee cashier point operations, including daily opening and closing procedures
  • Conduct regular staff meetings to communicate goals, expectations, and updates
  • Lead recruitment efforts, evaluate potential candidates' performance, and train new team members
  • Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
  • Ensure compliance with all company policies, procedures, and relevant regulations
  • Be available to work flexible hours, including nights, weekends, and holidays
Requirements
  • Proven experience (4+ years) in retail management, preferably in a similar industry
  • Bachelor's degree in business administration, Retail Management, or a related field (or equivalent work experience)
  • Fluent in professional English, with excellent verbal and written communication skills
  • Strong leadership skills with the ability to motivate and develop a high-performing team
  • Proven ability to develop and implement strategies to achieve sales targets and improve store performance
  • Excellent organizational and problem-solving skills with a keen attention to detail
  • Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
  • Team-oriented with the ability to foster a positive work environment
  • Candidates with less experience can also apply for Assistant Store Manager position
What We Offer
  • Selected POP MART toys as appreciation gifts every month
  • A structured bonus/commission scheme in line with the company's and the individual's performance
  • Comprehensive training and development programs
  • Regular team social events
  • Paid rest breaks

POP MART is a boutique-sized company with a young and multicultural team where you can expect to gain valuable professional experience, work with people from different countries and cultures, and be proactively involved in the company's growth.

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