Hotel Operations Manager

1 month ago


Aberdeen, Aberdeen City, United Kingdom Holiday Inn Express Full time
Job Summary
We are seeking a dedicated and experienced Night Manager to oversee our hotel operations during the night shift. As the Night Manager, you will be responsible for ensuring the smooth running of hotel operations, supervising staff, and maintaining high standards of service for our guests.

Key Responsibilities
Supervise and manage the night shift team, ensuring all staff are performing their duties effectively.
Oversee hotel operations during the night, including front desk management, security, and housekeeping coordination.
Handle any guest complaints or issues that arise during the night shift with tact and efficiency.
Ensure compliance with hotel policies and procedures, as well as health and safety regulations.
Conduct regular checks of hotel facilities to ensure cleanliness and maintenance standards are upheld.
Assist in training new staff members on operational procedures and customer service excellence.
Maintain accurate records of nightly activities, incidents, and any relevant reports for management review.

Requirements
Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
Ability to work independently during night shifts while maintaining high levels of professionalism.
Strong problem-solving skills to address challenges that may arise during the night operations.

What We Offer
Tips
Discounted or free food
Employee discount
Health & wellbeing programme
On-site parking

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