Help Desk Support Specialist

2 days ago


Cardiff, Cardiff, United Kingdom Vacancy ID: 4633 Full time
About the Apprenticeship

This apprenticeship combines customer service and administrative skills, providing a well-rounded experience for individuals who enjoy helping others.

Duties and Responsibilities

  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and efficient manner.
  • Maintain accurate records and data, ensuring up-to-date information for customers and colleagues.
  • Collaborate with team members to ensure seamless communication and issue resolution.

Requirements and Qualifications

  • Must be aged 16 or over and reside in Wales.
  • Possess strong communication and administration skills, with a passion for supporting customers.
  • Confident in using desktop and laptop software, with experience in MS Office.

Training and Development

Apprentices will receive comprehensive training and support from Apprenticeship Learning Solutions Ltd, including the Level 2 Providing Financial Services qualification.



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