Help Desk Support Specialist

2 weeks ago


Cardiff, Cardiff, United Kingdom Maximus Full time

Maximus: A Global Leader in Health and Employment Services



We are seeking a highly skilled Help Desk Support Specialist to join our team at Maximus, a global organization dedicated to providing health and employment services to millions of people every year.



About the Role:




  • Provide exceptional customer service to our service users, working with various organizations from charity, third sector, and government sectors.
  • Understand, support, and advise customers on a wide range of information, advice, and guidance.
  • Deliver a telephone and multi-channel support service with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
  • Maintain accurate records and data in our Customer Records Management system.
  • Work collaboratively with colleagues to ensure the highest level of customer satisfaction.
  • Contribute to continuous service improvement by initiating and responding to change in a positive manner.
  • Undertake effective research on various topics to meet deadlines.
  • Operate in compliance with company policies, HR best practices, and relevant regulations (PCI, GDPR, ISO 27001, 9001, and 14001).


What We Offer:




  • A competitive salary estimated to be around £25,000 - £35,000 per annum, depending on location and experience.
  • The opportunity to work with a global organization that specializes in health and employment services.
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including access to training and development programs.


Requirements:




  • Proven experience of delivering a supporting role.
  • Excellent communication and interpersonal skills.
  • Strong decision-making abilities.
  • Ability to empathize with people at all levels.
  • Ability to manage and resolve complaints.
  • Emotional resilience.
  • IT literacy, with full working knowledge of MS Office Suite and use of Windows-based databases.


Why Choose Us:



At Maximus, we pride ourselves on being a leader in health and employment services. Our team is dedicated to making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey.



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