Help Desk Support Specialist
2 weeks ago
Maximus: A Global Leader in Health and Employment Services
We are seeking a highly skilled Help Desk Support Specialist to join our team at Maximus, a global organization dedicated to providing health and employment services to millions of people every year.
About the Role:
- Provide exceptional customer service to our service users, working with various organizations from charity, third sector, and government sectors.
- Understand, support, and advise customers on a wide range of information, advice, and guidance.
- Deliver a telephone and multi-channel support service with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
- Maintain accurate records and data in our Customer Records Management system.
- Work collaboratively with colleagues to ensure the highest level of customer satisfaction.
- Contribute to continuous service improvement by initiating and responding to change in a positive manner.
- Undertake effective research on various topics to meet deadlines.
- Operate in compliance with company policies, HR best practices, and relevant regulations (PCI, GDPR, ISO 27001, 9001, and 14001).
What We Offer:
- A competitive salary estimated to be around £25,000 - £35,000 per annum, depending on location and experience.
- The opportunity to work with a global organization that specializes in health and employment services.
- A dynamic and supportive work environment with opportunities for professional growth and development.
- A comprehensive benefits package, including access to training and development programs.
Requirements:
- Proven experience of delivering a supporting role.
- Excellent communication and interpersonal skills.
- Strong decision-making abilities.
- Ability to empathize with people at all levels.
- Ability to manage and resolve complaints.
- Emotional resilience.
- IT literacy, with full working knowledge of MS Office Suite and use of Windows-based databases.
Why Choose Us:
At Maximus, we pride ourselves on being a leader in health and employment services. Our team is dedicated to making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey.
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