Deputy General Manager

4 weeks ago

London, Greater London, United Kingdom The Soho Hotel Full time
Deputy General Manager Job Description

We are seeking a highly skilled and experienced Deputy General Manager to join our team at The Soho Hotel in London. As a key member of our management team, you will be responsible for overseeing the daily operations of the hotel, ensuring seamless service delivery and maintaining our high standards.

Key Responsibilities:

  • Manage the hotel's entire operation, including Events, Food and Beverage, Front Office, Housekeeping, and the Kitchen.
  • Work closely with the General Manager to ensure that every aspect of the hotel runs smoothly and efficiently.
  • Build and maintain strong relationships with guests, ensuring their needs are met and expectations surpassed.
  • Manage profit and loss, revenue management, and cost control to optimise financial performance.
  • Ensure team member welfare and foster strong team relationships through effective people management.
  • Comply with statutory and legal requirements for fire, hygiene, health and safety, licensing, and employment law.

Requirements:

  • Previous experience as a Hotel Manager or Deputy General Manager in a high-end operation.
  • Hands-on approach with the ability to assist in daily operations.
  • Ability to thrive under pressure in a busy environment.
  • Excellent customer service skills and strong communication abilities.
  • Genuine passion for the hospitality industry with a drive to advance the hotel's success.
  • Strong leadership and motivational skills to inspire and lead a diverse team.

What We Offer:

  • Competitive salary and benefits package.
  • Access to Wagestream, our financial wellbeing app.
  • Health cash plan and discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

Why Work with Us?

The Soho Hotel is an award-winning luxury hotel in the heart of London, known for its vibrant atmosphere and impeccable service. We pride ourselves on creating memorable experiences for our guests and offer a unique blend of comfort and sophistication. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who share a passion for hospitality and a commitment to excellence.

We are an equal opportunities employer and welcome applications from all qualified candidates. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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