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Breakdown Claims Specialist

2 months ago

Harrogate, North Yorkshire, United Kingdom Jigsaw Full time
Breakdown Claims Handler

We are seeking a skilled Breakdown Claims Handler to join our team at Jigsaw. As a Breakdown Claims Handler, you will be responsible for handling customer inquiries and resolving claims in a timely and efficient manner.

Key Responsibilities:
  • Answer inbound calls from customers wishing to make a claim on their policy
  • Deal with customers who are in a variety of different situations, ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents
  • Offer verbal support and advice to customers regarding their breakdown or motor incident, and deliver a market-leading standard of customer care
  • Liaise with our nationwide network of recovery agents, and colleagues from other departments within the business
Requirements:
  • Upbeat, enthusiastic, and passionate about helping customers
  • Effective communicator, empathetic, reassuring, and understanding when speaking to customers on the telephone
  • Organised individual, able to work efficiently while maintaining attention to detail
What We Offer:
  • Competitive salary
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • Flexible benefits package which allows you to add additional benefits to your overall package
  • Referral schemes
  • Discounted rates on PIB products
  • First-class employee benefits and welfare package to support employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more
  • Wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and lots of other options to choose
  • Comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way