Tenancy Sustainment Lead

2 weeks ago


StokeOnTrent, United Kingdom IRIS Recruitment Full time

Job Overview:

We are a local charity and support network dedicated to eradicating homelessness in Staffordshire and its surrounding areas. Our mission is to help those without a plan, voice, or home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

We are seeking an experienced Tenancy Sustainment Lead to join our team in Cheshire East. As a key member of our housing services team, you will be responsible for managing a team of Tenancy Sustainment & Support Officers, ensuring they have the necessary support, training, and tools to deliver high-quality services to our customers.

The successful candidate will have a degree-level qualification or equivalent experience, with a strong background in housing management and project delivery. They will also possess excellent communication, influencing, and negotiating skills, as well as significant experience in people management and HR processes.

About the Role:

  • Manage a team of Tenancy Sustainment & Support Officers in Cheshire East
  • Develop monitoring and performance targets to ensure high-quality service delivery
  • Maintain good communication with the team, other teams, and departments within the organization
  • Provide support to customers through the on-call rota
  • Work closely with internal/external teams to address customer needs and homelessness issues

Requirements:

  • Strong self-awareness and self-management skills
  • Strong business acumen and commercial awareness
  • Excellent communication, influencing, and negotiating skills
  • SIGNIFICANT experience of people management and HR processes


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