Lead Tenancy Sustainment Specialist

3 weeks ago


StokeOnTrent, United Kingdom IRIS Recruitment Full time

In this senior role, you will be responsible for leading a team of professionals in the Cheshire East area, working together to tackle homelessness through a community-led approach.

Key Objectives:
  • To manage a team of Tenancy Sustainment and Support Officers, providing them with the necessary support and training to deliver high-quality services to our customers.
  • To develop strong relationships with community partners and commissioners, promoting positive outcomes for our customers.
  • To engage regularly with internal/external teams to discuss customer needs and identify areas for improvement.
  • To coach team members to overcome barriers when addressing customer needs and wider issues related to homelessness.
Requirements:
  • A degree-level qualification or equivalent experience.
  • Experience in housing management and project delivery.
  • CIH membership or willingness to work towards it.
  • Strong self-awareness and self-management skills.
  • Excellent communication, influencing, and negotiating skills.

The estimated annual salary for this position is £29,724. We offer a comprehensive benefits package and opportunities for professional growth and development in our team.



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