Senior Centre Manager
6 days ago
We are seeking an exceptional Centre Director to lead our team and drive business growth. As a key member of our organisation, you will be responsible for managing and leading the Centre Team, providing day-to-day operational direction and ensuring the execution of brilliant basics.
Key Responsibilities:
- Leadership: Manage and lead the Centre Team, providing day-to-day operational direction and ensuring the execution of brilliant basics.
- Brand Partners: Build relationships with Brand Partner teams to understand their business and optimise sales, maintaining a detailed understanding of Brand Partner metrics and analysing the information to provide insight and support as appropriate.
- Guest Experience: Manage the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues.
- Commercial Drive and Performance Measurement: Set sales targets and report versus actual, effectively managing the Centre service charge budget and KPIs, demonstrating how the collective Centre Team are growing sales and income.
- Community: Build and maintain strong and effective external stakeholder relationships, acting as an advocate for the Centre and proactively getting involved with the local community the Centre serves.
Requirements:
- Breath of relevant experience to be able to manage in a broad and high-profile role.
- A working knowledge and demonstration of success in matrix organisation.
- Proven experience of translating strategy into excellent execution.
- Proven experience at building relationships with a broad range of stakeholders.
- A confident communicator able to represent the business at all levels.
- Presentation experience.
- Financially astute.
- Influential people leader.
- Coaching skills.
We are a leading real estate company, shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.
We offer a great benefits package, including a discretionary annual bonus plan, 25 days annual leave (plus bank holidays), enhanced pension contributions, private medical insurance, and more.
We value diversity and inclusion, striving to ensure all our information and services are accessible to and usable by everyone.
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