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Student Centre Contract Officer
2 months ago
Job Summary:
We are seeking a highly skilled Contract Officer to join our team at the Student Centre. As a Contract Officer, you will be the first point of contact for students and other visitors accessing information or support services from the University.
Key Responsibilities:
- Customer Service: Respond professionally to enquiries in person, by telephone, or email, referring to specialist practitioners/advisors when appropriate.
- Communication: Liaise with academic and professional services colleagues across the University as appropriate, to facilitate efficient and effective enquiry management and resolution.
- Student Experience: Be responsible for managing the student experience within the different areas of the Student Centre, taking a proactive approach to queue-busting activities and arrangement of furniture and displays.
- Cultural Awareness: Understand and be sensitive to the cultural differences of our student community, with the ability to recognise and adapt to a changing environment.
- Continuous Improvement: Demonstrate commitment to customer service excellence and continuous professional development, including maintaining an up-to-date understanding of the breadth of relevant University services.
- System Management: Engage with all relevant online systems in logging, managing, tracking and referring student enquiries, making full use of functionality.
- Information Management: Play an active role in the updating of information for students and staff, including analysing requirements on the basis of enquiries received and resolved, contributing information on need and suggested content, and performing updates on all relevant systems.
- Enquiry Management: Triage enquiries, identifying when referral appointments are required, and submitting referrals and bookings as appropriate via the online system.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritise tasks effectively.
- Strong customer service skills and a commitment to delivering excellent customer experiences.
- Ability to work independently and as part of a team.
- Basic IT skills and ability to learn new systems quickly.
