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Centre Director

2 months ago

Brighton, Brighton and Hove, United Kingdom Landsec Full time
Job Description

About the Role

We are seeking an experienced and skilled Centre Director to join our team at Landsec. As a key member of our organization, you will play a pivotal part in driving our success and achieving our goals.

Key Responsibilities

  • Leadership
    • Manage and lead a team of professionals to deliver exceptional results and achieve business objectives.
    • Work collaboratively with internal stakeholders to ensure seamless execution of business strategies.
    • Ensure the execution of brilliant basics by the team, creating a safe and secure environment for guests and business partners.
    • Drive a high-performance team culture, creating an environment where everyone is engaged and motivated to deliver exceptional results.
    • Establish and maintain strong relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the business.
    • Advocate for the Centre, driving for success, identifying improvements, and implementing solutions that drive growth and revenue.
    • Implement the Centre strategy from an operational perspective, feeding into the asset planning process and business plan.
  • Brand Partners
    • Build relationships with business partner teams to understand their needs and optimize sales.
    • Maintain a detailed understanding of business partner metrics, analyzing the information to provide insight and support as appropriate.
    • Proactively seek regular feedback from business partners.
    • Involving business partners in engagement programs.
    • Demonstrate partnership and collaboration with local business partners, testing and trialling commercial initiatives.
    • Demonstrate leadership/collaboration with business partners to achieve high retail standards.
  • Guest Experience
    • Manage the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues.
    • Achieve exceptional guest experience metrics.
    • Communicate the successful elements of the Centre's guest experience.
    • Constantly evolve the guest experience roadmap for the Centre, showing specific areas of focus and delivery.
    • Ensure the Centre is accessible to all guests and that it not only achieves, but maintains Disability Confidence status.
  • Commercial Drive and Performance Measurement
    • Set sales targets and report versus actual.
    • Effectively manage the Centre service charge budget and KPIs, including target versus actual, service charge, and controllable costs in the budget.
    • Demonstrate how the collective Centre Team are growing sales and income.
    • Orchestrate teams involved in supporting commercial growth and sales of the Centre.
    • Conduct lessons learned, listening to constructive feedback and applying solutions, processes, and practices to ensure the Centre delivers an exceptional experience for guests and business partners.
    • Effectively communicate knowledge and understanding of the Centre's business strategy and financial performance to a wide range of internal and external stakeholders, adapting the message to suit the audience.
  • Community
    • Build and maintain strong and effective external stakeholder relationships.
    • Act as an advocate for the Centre and proactively get involved with the local community the Centre serves.
    • Achieve ESG/Sustainability targets and/or demonstrate how the Centre has supported different community events.
    • Embedded in and supportive of local community issues.

Requirements

  • Broad relevant experience to manage in a broad and high-profile role.
  • A working knowledge and demonstration of success in a matrix organization.
  • Proven experience of translating strategy into excellent execution.
  • Proven experience at building relationships with a broad range of stakeholders.
  • A confident communicator able to represent the business at all levels.
  • Presentation experience.
  • Financially astute.
  • Influential people leader.
  • Coaching skills.