Campus Security Officer
6 days ago
The University of Glasgow is seeking a highly skilled and experienced Security and Safety Specialist to join our Campus Security Team. As a key member of our team, you will be responsible for providing professional, flexible, and reliable security, safety, and traffic management services to all staff, students, and visitors across our university portfolio.
Main Responsibilities- Customer Service
- Deliver exceptional customer service to all users of our university property, maintaining a high profile and taking proactive steps to resolve security issues and enhance the student experience.
- Promote a positive image of the University at all times, living our values and maintaining a professional appearance during external and internal patrols, gatehouse monitoring, and reception duties.
- Signpost and advise students, staff, or visitors to the correct support services, interacting with students in periods of distress or crisis and supporting our international student population.
- Provide practical support in responding to fire alarms, building alarms, safe zone activations, and emergency situations, including first aid, evacuation chair, and evacuation lift support.
- Maintain effective two-way communication and briefings on emerging incidents with colleagues, using two-way radios or other communication tools.
- Monitor CCTV and other systems in line with general data protection regulations and support internal control room duties of incident management, equipment issuance, and alarm activation management.
- Ensure compliance with all aspects of University policies, relevant legal, regulatory, health, and safety requirements.
- Respond to critical incidents and all aspects of traffic management, using technology to support these aims and escalating and reporting any compliance and emergency issues in a timely manner.
- Demonstrate teamwork, high levels of productivity, and quality of service.
- Daily Intelligence Led Patrols and Event Support
- Monitor the campus by day and night on foot and by vehicle to ensure a safe environment for all staff, students, and visitors, and carry out checks of University buildings and external car parking areas to prevent the risk of fire, flooding, accident, and intrusion.
- Respond to Safe Zone alarm activations by foot or by vehicle on a regular basis.
- Monitor traffic flow on the Gilmorehill and Garscube campus to ensure that all internal roads are free from obstruction, preventing accidents, and carry out a mobile patrol of externally located university property, including student residential facilities.
- Use supportive marshalling techniques with traffic pedestrian flow for students, staff, and visitors entering and leaving campus gates, turnstiles, and buildings.
- Work as a proactive team to provide security support during University business, events, and graduations to ensure they run smoothly and efficiently.
- Monitor standards of behavior, including control of substance abuse, violence, language, noise, theft, nuisance, etc., throughout the University and report via the correct system to support Student Services and the Student Conduct Team.
- H&S Compliance and Security
- Ensure that all access gates (traffic and pedestrian) are opened and closed as necessary on each working day or when directed by management.
- Enquire into and systematically investigate unauthorized access onto campus, buildings, or parking on campus using all available information and facilities.
- Accurately complete incident reports and accessible records of all security occurrences, investigations, and reports as necessary.
- Support the locking and unlocking of premises, in accordance with the Key & Access Control Management policy, at all times maintaining records, ensuring the uplift and return of building keys, operation of burglar alarms, as necessary.
- Act as Fire Warden/Evacuation chair operator to ensure the safe evacuation of University buildings.
- First responder to all emergencies, including administering first aid following first aid training.
- Liaise with any contracted on-site security personnel as well as University accommodation staff, providing a reliable support service to Student and Academic Services.
- Alongside the Facilities Team, assist in the coordination of contractors on-site, following the contractor's policy, and ensuring the day-to-day work of the building is not disrupted; working closely with the estates department to raise any concerns.
- Support proactive fault and maintenance reporting to the Estates and IT helpdesk.
- Knowledge / Qualifications
- A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post, having acquired the necessary knowledge and skills in a similar role, or Scottish Credit and Qualification Framework level 4 in English and Mathematics (National 4) or equivalent, and some experience of working in a similar role.
- A2 Either the ability to undertake training or good knowledge and understanding of security services, including building access control systems and the use of CCTV systems.
- A3 Understanding of relevant health and safety policies and procedures relative to the role, including manual handling, fire safety, and security, evacuation chair procedures to ensure you can work safely and respond appropriately to support emergency evacuations.
- A4 Either working towards a full UK driving licence or a full clean UK driving licence to undertake mobile patrols and respond quickly to emergency situations and incidents across a geographically dispersed University campus.
- A5 Knowledge and understanding of working successfully in a multicultural environment, interacting with people from different cultures, backgrounds, races, and faiths.
- Skills
- C1 A proactive, flexible, and enthusiastic approach to work.
- C2 Excellent written and oral communication skills to communicate effectively with students, staff, and visitors in a courteous and diplomatic manner.
- C3 Self-motivated, able to manage time effectively, with the ability to work effectively as part of a team and also unsupervised.
- C4 IT skills, to include MS Office and Outlook, to support the on-line fault reporting system and accurately record security incidents and compliance checks.
- C5 Customer care skills.
- C6 Accuracy and attention to detail.
- C7 Willingness to develop and enhance own skills and knowledge by participating in training to acquire additional skills and broaden knowledge.
- C8 Ability to carry out regular surveillance patrols on foot and to secure the safety of a geographically dispersed campus.
- C9 Ability to interact effectively with the International community and with any individuals in distress or crisis.
- Experience
- E1 Experience providing good front-line customer-focused security, customer service, or facilities service to a range of customers and visitors.
- E2 Experience of health and safety legislation within a working environment.
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