Technical Service Delivery Manager

3 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: Technical Service Delivery Manager

We are seeking a highly motivated and results-driven Technical Service Delivery Manager to lead our IT help desk function. As a key member of our IT team, you will be responsible for ensuring the timely and effective delivery of technical support services to our staff.

The ideal candidate will have a strong background in IT technical support, with experience of managing teams and projects, and a proven track record of improving service delivery through process improvements and innovation.

Key Responsibilities:

  • Manage the Help Desk team and ensure service delivery meets customer expectations
  • Develop and implement processes and procedures to improve service delivery
  • Collaborate with stakeholders to identify opportunities for improvement
  • Maintain high standards of technical knowledge and expertise

Estimated Salary: £50,000 - £60,000 per annum depending on experience

Location: Horsforth, Leeds



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