Technical Service Delivery Manager
3 days ago
We are seeking a highly motivated and results-driven Technical Service Delivery Manager to lead our IT help desk function. As a key member of our IT team, you will be responsible for ensuring the timely and effective delivery of technical support services to our staff.
The ideal candidate will have a strong background in IT technical support, with experience of managing teams and projects, and a proven track record of improving service delivery through process improvements and innovation.
Key Responsibilities:
- Manage the Help Desk team and ensure service delivery meets customer expectations
- Develop and implement processes and procedures to improve service delivery
- Collaborate with stakeholders to identify opportunities for improvement
- Maintain high standards of technical knowledge and expertise
Estimated Salary: £50,000 - £60,000 per annum depending on experience
Location: Horsforth, Leeds
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Technical Service Delivery Manager
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