Technical Service Delivery Lead

1 week ago


Leeds, Leeds, United Kingdom SPG Resourcing Full time
About the Role

We are seeking a highly skilled Technical Service Delivery Lead to join our team at SPG Resourcing. As a key member of our operations team, you will be responsible for providing day-to-day management and oversight of our service delivery operations.

Key responsibilities include:

  • Leading cross-functional teams to deliver high-quality services to our clients
  • Maintaining strong relationships with customers to ensure exceptional service delivery
  • Developing and implementing process improvements to enhance service efficiency and effectiveness

The ideal candidate will have excellent leadership and communication skills, with experience in managing technical teams and driving process improvement initiatives. You will also possess strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Estimated Salary: $120,000 - $180,000 per year

About You

To be successful in this role, you will need:

  • Proven experience in technical service delivery, preferably in a leadership or management capacity
  • Strong knowledge of ITIL processes and methodologies
  • Excellent leadership and communication skills, with the ability to build strong relationships with stakeholders
  • Ability to analyze complex problems and develop effective solutions

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