IT Service Delivery Manager

4 days ago


Leeds, Leeds, United Kingdom PSD Technology Contracts Ltd. Full time
About the Opportunity

We are seeking an experienced IT Service Delivery Manager to join our team in PSD Technology Contracts Ltd. The successful candidate will be responsible for managing 3rd party relationships, ensuring technology is secure, and leading a team to deliver support and service improvement.

Responsibilities
  • IT Service Delivery: Deliver IT services across the business.
  • Leadership: Lead a team delivering support and service improvement.
  • Cyber Security: Demonstrate proven knowledge of cyber security.
  • Process Improvement: Introduce or embed ITIL process to improve service delivery.
  • Vendor Management: Manage vendors effectively to ensure the best possible outcomes.
Requirements
  • Experience of leading and transforming IT operations.
  • Proven knowledge of cyber security.
  • Solid understanding and a track record of introducing or embedding ITIL process.
  • Strong vendor management capability.
  • Strong people management capability with the ability to work with technical teams and also interface at a senior level in the business.
What We Offer

This is an excellent opportunity to drive change and improvement in our organisation. The role can be based in Leeds, Manchester, or York, with travel as required.

The estimated salary for this role is **£80,000-£105,000 per annum**, depending on experience.



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