Experienced Mortgage Collections Specialist

6 days ago


Chatham, Kent, United Kingdom Merje Full time
Position:
Senior Mortgage Collection Agent

Salary Range:
£30,000 - £40,000

Work Arrangement:
Hybrid/Flexible working available

Role Overview:
Merje is seeking a knowledgeable Senior Mortgage Collection Agent to deliver expert financial assistance to clients facing challenges with mortgage payments and arrears. The successful candidate will be responsible for:

1. **Providing tailored support** to customers in financial distress.
2. **Assessing individual circumstances** to develop effective repayment plans.
3. **Communicating clearly** with clients to explain options and solutions.
4. **Collaborating with internal teams** to ensure a seamless service.

Key Responsibilities:
- Manage a portfolio of mortgage accounts in arrears.
- Conduct thorough reviews of customer situations to offer appropriate solutions.
- Maintain accurate records of customer interactions and agreements.
- Stay updated on relevant regulations and best practices in mortgage collections.

Ideal Candidate:
- Proven experience in mortgage collections or a related field.
- Strong communication and negotiation skills.
- Ability to empathize with clients while maintaining company policies.

For further details about this opportunity, please refer to the application process.

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