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Mortgage Collections Specialist

2 months ago

Chatham, Kent, United Kingdom Intec Select Full time

Job Summary:

We are seeking a highly skilled Mortgage Collections Specialist to join our team at Intec Select. As a key member of our collections team, you will be responsible for managing mortgage arrears and ensuring fair customer outcomes.

Key Responsibilities:

  • Arrears Management: Discuss with customers how and why their account is in arrears, identifying root causes and future barriers, while ensuring dialogue is in keeping with our treating customers fairly principles.
  • Financial Support: Effectively undertake all aspects of financial support in the end-to-end arrears management journey.
  • Compliance: Ensure compliance with all statutory and regulatory requirements for mortgage arrears, prioritizing fair customer outcomes.
  • Team Development: Act as a coach and role model, supporting the development of less experienced team members.
  • Personal Development: Carry out personal development to keep your own skills up to date.
  • SLA Achievement: Support achievement of departmental SLAs and refer any issues or concerns in a timely manner.
  • Risk Management: Ensure you fully understand and comply with our Risk Management Policies as they relate to your area of responsibility, demonstrating a customer-centric approach in your day-to-day work.
  • Data Governance: Ensure you fully understand and comply with our Data Governance Policies as they relate to your area of responsibility, treating data as an important corporate asset that must be protected and managed.

Requirements:

  • Recent experience working within a financial support environment in a secured lending/mortgage services focusing on buy to let/residential mortgages is essential.
  • Previous experience of undertaking complex financial support, litigation, and receivership activities, including holding and using your own delegated authority to support customers is essential.
  • Proven capabilities in the full mortgage collection lifecycle is a must.
  • Accreditation via any applicable debt management certification or apprenticeship is desirable but not essential.
  • Previous experience of MI collation and output production is desirable.
  • Previous experience of coaching and mentoring is desirable.
  • Intermediate skills in respect of Microsoft Word and Excel are essential.