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Senior Mortgage Recovery Specialist

2 months ago

Chatham, Kent, United Kingdom Merje Full time

About the Role:

Merje is seeking a highly skilled Senior Mortgage Collection Agent to join our team. As a Senior Mortgage Collection Agent, you will provide specialist financial support to customers experiencing financial difficulties regarding mortgage repayments and arrears situations.

Key Responsibilities:

  • Provide expert financial guidance to customers facing mortgage repayment challenges
  • Work closely with customers to understand their financial situations and develop personalized plans to resolve mortgage arrears
  • Collaborate with internal stakeholders to ensure effective communication and resolution of mortgage-related issues
  • Stay up-to-date with industry developments and regulatory requirements to provide the highest level of service to customers

Requirements:

  • Proven experience in mortgage collection or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment