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Experienced Mortgage Collections Specialist

3 months ago

Chatham, Kent, United Kingdom Merje Full time
Position:
Senior Mortgage Collection Agent

Compensation:
£30,000 - £40,000

Work Arrangement:
Hybrid/Flexible working options available

Role Overview:
As a Senior Mortgage Collection Agent, you will play a pivotal role in assisting clients who are facing challenges with their mortgage payments. Your expertise will be essential in navigating sensitive financial situations and providing tailored support to help customers manage their arrears effectively.

Key Responsibilities:
1. Engage with customers to assess their financial circumstances and provide appropriate solutions.
2. Develop and implement strategies to recover outstanding mortgage payments.
3. Maintain accurate records of customer interactions and follow-up actions.
4. Collaborate with internal teams to ensure a seamless customer experience.

Ideal Candidate:
The successful candidate will possess strong communication skills, a solid understanding of mortgage products, and a compassionate approach to customer service. You will be committed to helping clients regain financial stability while adhering to company policies and regulatory requirements.

This role offers an opportunity to make a significant impact on customers' lives while working within a supportive and dynamic environment.