Senior Housing Services and Income Officer

3 weeks ago

London, Greater London, United Kingdom SHP Full time

About the role

The Senior Rent Income Officer will be responsible for supporting the Housing Services Team by scrutinizing rent accounts for accuracy, seeking approval for rent adjustments, and providing specialist support and guidance on benefit and welfare support updates.

This role will also involve managing legal actions accurately and to strict timelines to minimize risk and financial loss, as well as monitoring a small caseload of semi-independent accommodation stock.

About you:

  • You will have proven experience of effective rent collection performance and the ability to recognize and take corrective actions for self and others.
  • A proven ability to manage and prioritize a busy workload, working to meet deadlines and performance targets.
  • An understanding of the legislative framework relating to housing management and the welfare benefits system.
  • Experience of strong partnership working and understanding of Management Agreement arrangements with Registered Providers.
  • Experience of providing housing management support, including an understanding of effective assessment of needs and risk associated with the client group within a semi-independent accommodation.
  • The ability to provide a senior support role within the team, ideally with experience of coaching or training support to achieve team objectives.

About us:

We are a passionate and driven team at Single Homeless Project, committed to making a difference in the lives of our clients.

We work with our clients as equals in a spirit of trust and mutual respect, trying to put their needs and views at the centre of everything we do.

We offer a comprehensive and integrated training programme designed to develop the skills and knowledge involved in our work.

Important Information:

This post will require a standard DBS check to be processed for the successful applicant.

We offer a range of benefits, including a salary increase after successfully completing six month's probationary period, a 37.5 hour working week, and a contributory pension scheme.

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