Lead Customer Acquisition Manager

3 weeks ago


Leeds, Leeds, United Kingdom We Buy Any Car Full time
Job Overview

We Buy Any Car is the UK's favourite car-buying service, with over 500 branches and growing rapidly. As a Senior Branch Manager Designate, you will play a crucial role in driving performance and delivering exceptional customer experiences.

Salary and Benefits

The salary for this position is estimated at £25,880 (OTE £33,000), with additional benefits including discounted gym membership, team social events, monthly and annual bonuses, and a pension scheme.

Responsibilities
  • Model high-performance buying habits while supporting the regional manager in driving performance.
  • Serve as the primary point of contact for customers, prioritizing appointments and meeting targets.
  • Competently lead customers through the purchase journey, handling appraisals, documents, and payments.
  • Deliver exceptional customer service at all times.
  • Assist the Regional Manager in ensuring the smooth operation of the region and compliance with company procedures.
  • Identify colleague development needs and provide constructive feedback.
  • Report potential business threats to the Divisional Manager.
  • Ensure diaries and rotas are set up according to company instructions.
  • Complete purchases in line with company standards.
  • Provide temporary cover within other regions when required.
  • Complete tasks as assigned by HR.
Requirements
  • A current full UK manual driving license.
  • Experience working in a target-driven environment.
  • Customer-focused with excellent communication skills and telephone manner.
  • Ability to work under pressure and independently.
  • Organizational and prioritization skills.
  • Ability to build lasting relationships with clients and customers.
  • Excellent administration and IT skills.


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