Service Operations Lead

2 weeks ago


London, Greater London, United Kingdom Conducttr Full time
About This Role

We are conducting a search for an experienced IT Service Delivery Lead to join our team at Conducttr. The role is responsible for ensuring the smooth operation, performance, and continuous improvement of our SaaS services and on-premise solutions.

This exciting opportunity combines technical expertise with service delivery challenges, offering a unique chance to work on cutting-edge projects and develop your skills further.

Job Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience in technical service delivery or related roles.
  • Strong technical knowledge of Linux systems and VMware environments.
  • Familiarity with SaaS performance monitoring, optimisation, and troubleshooting (AWS experience is a plus).

A key aspect of this role is defining and tracking service delivery KPIs, reporting on performance to internal stakeholders, and working closely with the team to deliver exceptional results.



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