Arrears Management Professional

12 hours ago


West Berkshire, United Kingdom Kensington Mortgages Full time
Job Description

We are looking for a highly skilled Arrears Management Professional to join our team at Kensington Mortgages. As an Arrears Management Professional, you will be responsible for resolving challenging customer communications and queries regarding payment difficulties and arrears.

Your primary goal will be to identify appropriate resolutions, such as arrangements to pay or forbearance, to effectively resolve customer issues. You will also be responsible for navigating customers through the mortgage litigation process, planning and prioritizing allocated workloads against agreed service standards within the arrears and litigation area.

Key Responsibilities:

  • Resolve challenging customer communications and queries regarding payment difficulties and arrears
  • Navigate customers through the mortgage litigation process
  • Plan and prioritize allocated workloads against agreed service standards within the arrears and litigation area
  • Ensure all work is completed in line with applicable policy, procedure, and regulation
  • Take ownership for investigating and responding to internal and external requests accurately and efficiently
  • Identify process improvements and efficiencies and represent your area of specialism where required

Salary and Benefits:

Up to £27,000 + 25 days holiday and a fantastic range of benefits.



  • West Berkshire, United Kingdom Kensington Mortgages Full time

    Role OverviewWe are seeking a skilled Mortgage Arrears Specialist to join our team at Kensington Mortgages. As a key member of our arrears management department, you will be responsible for resolving challenging customer communications and queries regarding payment difficulties and arrears.Your primary goal will be to identify appropriate resolutions, such...


  • West Berkshire, United Kingdom Kensington Mortgages Full time

    Job DescriptionWe are looking for an Arrears Resolution Expert to join our team at Kensington Mortgages. As a key member of our Litigation Team, you will be responsible for resolving challenging customer communications and queries regarding payment difficulties and arrears.Our ideal candidate will have 1-2 years of experience within a collections/arrears...

  • Recovery Officer

    8 months ago


    Berkshire, United Kingdom GCS Recruitment Specialists Ltd Full time

    Council Tax Recovery Officer Main Duties: As a Council Tax Recovery Officer, your responsibilities will include: - Ensuring the completion of the recovery cycle for Council Tax accounts, covering all stages of recovery, including post-liability order actions. - Actively pursuing arrears accounts and ensuring that enforcement actions proceed smoothly, using...


  • Berkshire, United Kingdom Signet Resources Full time

    The  Collections and Recoveries Coordinator  role is a customer service role that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally. The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements...

  • Guest Service Manager

    3 weeks ago


    Berkshire, Berkshire, South East England, United Kingdom RBH Hospitality Management Full time

    Guest Service Manager - Olde BellJOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We...


  • West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time €32,500

    Income Services Officer (Home Ownership) 12 month Fixed Term Contract Chichester or London Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. Recover rent arrears and service charges from an assigned account. Respond back to all...

  • Property Manager

    1 month ago


    leeds, west yorkshire, United Kingdom Anthem Management Full time

    ROLE OVERVIEWRole: Property ManagerReporting to: Deputy Head of RegionCOMPANY OVERVIEWAt Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in...


  • South West England, United Kingdom Hillcrest Estate Management Full time

    About the RoleAs an Estate Management Professional, you will be responsible for overseeing the daily operations of our residential block management portfolio. This includes managing relationships with residents, addressing maintenance issues, and ensuring that all properties are well-maintained.Salary InformationWe offer a competitive salary of £45,000 -...


  • West London, United Kingdom R9 Recruitment Full time

    Job OverviewR9 Recruitment is seeking skilled Self-Employed Gas Installers to join their domestic contract. The ideal candidate will have ACS Gas Safe Registration and own a van.Salary and BenefitsEngineers can earn approximately £1,700 based on a 5 day working week. A guaranteed day rate is available for engineers who can commit to a minimum of 3 days per...

  • Income Officer

    6 months ago


    Berkshire, United Kingdom Eden Brown Full time

    Are you ready to make a real impact on people's lives while enjoying a dynamic and supportive work environment? Our client a Housing association n is looking for an enthusiastic and dedicated Income Officer to join their team based in Berkshire. This is a fantastic opportunity for a 3-month ongoing position, offering a competitive rate of £22.59 per hour...


  • west sussex, United Kingdom Blue Octopus Recruitment Ltd Full time

    Income Services Officer (Home Ownership) 12 month Fixed Term ContractChichester or LondonUp to £32,500We are looking to recruit an Income Officer.We are one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by...


  • West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time €32,500

    Income Services Officer (Home Ownership) 12 month Fixed Term Contract Chichester or London Up to £32,500 We are looking to recruit an Income Officer. We are one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is...

  • Income Officer

    7 months ago


    West Sussex, United Kingdom Sage Homes Full time

    **Income Officer - The Southeast** **Home-based with regular travel** **£33,000 - £38,000 depending on experience** **Monday to Friday - 9.00am to 5.30pm** Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of...

  • Housing Officer

    6 months ago


    West Bromwich, United Kingdom Tymia limited Full time

    Job Overview: Housing Officer role to cover arrears management, repairs and maintenance and fire safety actions. Covering schemes in the Black Country, Staffordshire, Coventry and Walsall. Knowledge of MIS housing software desirable. 21 hours a week 9am - 5pm Working from home with occasional working from site and scheme visits. Driving License required....


  • West London, United Kingdom Elusive Professional Solutions Ltd Full time

    Job TitleTax ManagerAbout the OpportunityThis role offers a unique opportunity to shape the direction of our tax team, working closely with a diverse and high-profile client base. As manager, you will provide bespoke tax advice and solutions, enhancing your professional expertise and building your reputation in the industry.Main ResponsibilitiesCollaborate...


  • Newbury, Berkshire, United Kingdom TREVETT PROFESSIONAL SERVICES LTD Full time

    Job Description A Mechanical Estimator is required for a large Building Services company, ideally with some Project Management experience. This is for a very busy projects team, with an abundance of Building Services Projects running at any one time and the ideal candidate will work alongside the Project Management team in order to deliver these to best...


  • West Malling, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...


  • West London, United Kingdom Hestia Housing Support Full time

    At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in…. Hestia's Housing Services Department is a team...


  • Newbury, Berkshire, United Kingdom TREVETT PROFESSIONAL SERVICES LTD Full time

    A Mechanical Estimator is required for a large Building Services company, ideally with some Project Management experience. This is for a very busy projects team, with an abundance of Building Services Projects running at any one time and the ideal candidate will work alongside the Project Management team in order to deliver these to best possible standard....


  • West Blatchington, Brighton and Hove, United Kingdom Kennedys Management Services Ltd Full time

    Kennedys Management Services Ltd is recruiting a Legal Cashiering Professional to support the Finance department in Chelmsford.This 12-month fixed term contract offers an excellent opportunity for someone with experience in legal cashiering to develop their skills and contribute to the success of the company.The successful candidate will work closely with...