Arrears Management Professional
12 hours ago
We are looking for a highly skilled Arrears Management Professional to join our team at Kensington Mortgages. As an Arrears Management Professional, you will be responsible for resolving challenging customer communications and queries regarding payment difficulties and arrears.
Your primary goal will be to identify appropriate resolutions, such as arrangements to pay or forbearance, to effectively resolve customer issues. You will also be responsible for navigating customers through the mortgage litigation process, planning and prioritizing allocated workloads against agreed service standards within the arrears and litigation area.
Key Responsibilities:
- Resolve challenging customer communications and queries regarding payment difficulties and arrears
- Navigate customers through the mortgage litigation process
- Plan and prioritize allocated workloads against agreed service standards within the arrears and litigation area
- Ensure all work is completed in line with applicable policy, procedure, and regulation
- Take ownership for investigating and responding to internal and external requests accurately and efficiently
- Identify process improvements and efficiencies and represent your area of specialism where required
Salary and Benefits:
Up to £27,000 + 25 days holiday and a fantastic range of benefits.
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Mortgage Arrears Specialist
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