Income Collection and Recovery Court Officer

6 months ago

West Malling, United Kingdom Orbit Group Full time

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**The role**

We are looking for a capable and experienced individual to advocate for us within a court setting. This role will be based in South region and would involve covering court locations in such as Croydon, Kingston, Horsham, Guildford and Dartford. Its worth noting the Income team work collaboratively and the team support each other across the wider area, and you may be required cover across Kent and Sussex.

We are ideally seeking for someone with a housing background within debt recovery. You will have managed arrears cases both over the phone and / or face to face. You will be robust, pragmatic and professional in your approach. You will have excellent communication skills and be able to articulate a clear message in challenging circumstances. You will be flexible in your approach to work and be able to travel to meet the requirements of the role.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

**What you'll achieve**
- Act in line with our arrears recovery process, making possession claims where our recovery attempts fail.
- Prepare all court documentation and witness statements.
- Work jointly with internal teams to ensure the best outcomes for Orbit and our customers
- Be able to review case notes and make effective decisions.

**What you'll bring**

**Essential skills**
- An understanding of best practice in arrears collection and of related legal issues in relation to debt recovery
- A good understanding of domestic budgeting, debt management, welfare reform and benefit regulations
- Understanding of housing law, legislation, and Civil Procedure Rules.
- Experience in court etiquette, case law, court directions & implications of the Equality Act
- Excellent IT skills and attention to detail with the ability to prepare and review case files.

**Desirable skills**
- Extensive experience in court representation
- Relevant legal qualification

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.***

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer

  • Collections Officer

    1 week ago

    South West England, United Kingdom Niyaa People Ltd Full time

    Exciting new opportunity for an experienced Income Officer to join my client's team on a temporary, ongoing contract. Experience in Income management and debt recovery/collection, including negotiating repayment arrangements, providing welfare benefit and money advice and preparing applications for court. Knowledge and experience of working as an Income...

  • Income Officer

    7 months ago

    West Sussex, United Kingdom Sage Homes Full time

    **Income Officer - The Southeast** **Home-based with regular travel** **£33,000 - £38,000 depending on experience** **Monday to Friday - 9.00am to 5.30pm** Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of...

  • Income Services Officer

    1 month ago

    west sussex, United Kingdom Blue Octopus Recruitment Ltd Full time

    Income Services Officer (Home Ownership) 12 month Fixed Term ContractChichester or LondonUp to £32,500We are looking to recruit an Income Officer.We are one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by...

  • Income Services Officer

    1 month ago

    West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time €32,500

    Income Services Officer (Home Ownership) 12 month Fixed Term Contract Chichester or London Up to £32,500 We are looking to recruit an Income Officer. We are one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is...

  • Service Charge Collection Officer

    1 month ago

    West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time €32,500

    Income Services Officer (Home Ownership) 12 month Fixed Term Contract Chichester or London Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. Recover rent arrears and service charges from an assigned account. Respond back to all...

  • Income Officer

    3 weeks ago

    West Malvern, United Kingdom Bromford Full time

    Do you have a passion for customer service?Doyou want to make a real difference in people's lives and help our customers thrive?If youhave experience of working in benefits, housing income or another related area and want to join an organisation recognised as a Great Place to Work , we want to hear from you!Our friendly and high-performing Income Management...

  • Leasehold Officer

    2 months ago

    North West London, United Kingdom CV-Library Full time

    Role Purpose Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write...

  • Leasehold Officer

    4 weeks ago

    North West London, United Kingdom Vox Network Consultants Full time

    Role PurposeProvide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write...

  • Field Collections Officer

    3 weeks ago

    South West, United Kingdom Aaron Wallis Sales Recruitment Full time

    Field Collections Officer Remote based. Covering the South West of England £29,000 basic + Car Allowance + Bonus + Exceptional benefits package. A global Energy company that will offer exceptional training and career opportunities. Are you an experienced negotiator? Someone with excellent listening skills and natural empathy. As a Field Collections...

  • Income Collection Specialist

    4 weeks ago

    West Devon, United Kingdom Futures Housing Group Full time

    Futures Housing Group is seeking a highly skilled Income Officer to join our team. This exciting role will play a crucial part in delivering Great Places, Great Services, and Great Tomorrows.The successful candidate will follow established policies and procedures while conducting thorough assessments of individual customers' situations and needs. By doing...

  • Senior Housing Officer

    6 months ago

    West Bromwich, United Kingdom Adullam Homes Full time

    **Senior Housing Officer** **Location**:Northeast and Midlands area. Must be commutable to either our West Brom or Congleton offices. **Salary**:£32,000** **per annum **Job title**:Senior Housing Officer We have an opportunity for **Senior Housing Officer **to join our organisation. The **Senior Housing Officer **will be hot desking/agile working at...

  • MOJ Court Usher

    3 weeks ago

    North West, United Kingdom Brook Street Full time

    My government client based in Manchester City Centre has an exciting opportunity for several individuals to work within the Public Sector as a Court Usher 37 hours per week. And to build an understanding of the HM courts and tribunals internal systems. Salary at £11.44 per hour contracted to 37 hours a week during office hours. This role will be suited to...

  • MOJ Court Usher

    4 weeks ago

    North West, United Kingdom Brook Street Full time

    My government client based in Manchester City Centre has an exciting opportunity for several individuals to work within the Public Sector as a Court Usher 37 hours per week. And to build an understanding of the HM courts and tribunals internal systems.Salary at £11.44 per hour contracted to 37 hours a week during office hours.This role will be suited to a...

  • Recovery Driver

    6 months ago

    West London, United Kingdom AUTO SERVICE REPAIRS Full time

    ASR is the UK's top gearbox repair company with 25 partner centres nationwide, due to rapid expansion, we urgently require someone with the following driving licence to fill our full time recovery driver role. - Full Drivers License with BE Category If you have never done vehicle recovery before, training can be provided. **Responsibilities**: - Safely...

  • Debt Recovery Paralegal

    6 days ago

    Birmingham, West Midlands, West Midlands, United Kingdom Executive Network Legal Limited Full time

    Debt Recovery Paralegal (Supervisor), Birmingham, £Competitive (DOE) – This role would suit a Debt Recovery Paralegal looking to progress their career in this area. JOB REF: 8077. • This is an exciting opportunity for an experienced Debt Recovery Paralegal to join an impressive team. • You will support the Senior Debt Recovery Manager in overseeing...

  • Detail-Oriented Administrator Role

    3 days ago

    West Malling, Kent, United Kingdom KHR Recruitment Specialists Full time

    KHR Recruitment Specialists is seeking a highly detail-oriented individual to fill an Administrator role in our client's West Malling office.About the CompanyOur client is a reputable insurance claims loss adjusting company that prioritises efficient and caring claims management services.Job RequirementsData entry skills with accuracy and attention to...

  • Private Client Solicitor

    3 weeks ago

    Kenton West, United Kingdom ACS Staffing Solutions Full time

    Private Client Solicitor  Harrow Full Time Competitive Salary          Our client is looking for an experienced Private Client Solicitor to join their successful team in their Harrow office. Experience in tho below fields is required; Probate Dealing with administration of estates from start to finish. Preparation and application for Grant of...

  • Private Client Solicitor

    3 months ago

    Kenton West, United Kingdom CV-Library Full time

    Private Client Solicitor  Harrow Full Time Competitive Salary          Our client is looking for an experienced Private Client Solicitor to join their successful team in their Harrow office. Experience in tho below fields is required; Probate Dealing with administration of estates from start to...

  • Motor Claims Recoveries Handler

    6 months ago

    West Parley, United Kingdom Active Claims Solutions Ltd Full time

    * if you are a recruitment agency please do not contact us* **Purpose of the role**: The Collections Claims Handler role involves the negotiation and settlement of credit hire invoices with at-fault insurers following non-fault motor traffic accidents. Day-to-day, you will take ownership of your own caseload which will involve keeping clients up-to-date and...

  • Motor Claims Recoveries Handler

    6 months ago

    West Parley, United Kingdom Active Claims Solutions Ltd Full time

    * if you are a recruitment agency please do not contact us* **Purpose of the role**: The Collections Claims Handler role involves the negotiation and settlement of credit hire invoices with at-fault insurers following non-fault motor traffic accidents. Day-to-day, you will take ownership of your own caseload which will involve keeping clients up-to-date and...