Income Collection Specialist
2 weeks ago
Futures Housing Group is seeking a highly skilled Income Officer to join our team. This exciting role will play a crucial part in delivering Great Places, Great Services, and Great Tomorrows.
The successful candidate will follow established policies and procedures while conducting thorough assessments of individual customers' situations and needs. By doing so, they will identify opportunities to provide effective assistance and support.
We are looking for someone with excellent analytical skills, who can work independently and as part of a team. The ideal candidate will have a strong ability to communicate complex information clearly and concisely.
Key responsibilities include:
- Conducting income assessments and providing advice on payment options
- Developing and maintaining relationships with customers to understand their needs and circumstances
- Working closely with internal stakeholders to ensure seamless service delivery
We offer a competitive salary of approximately £35,000 - £45,000 per annum, depending on experience. In addition to a generous package, you will benefit from ongoing training and development opportunities, enabling you to grow and progress within the company.
Futures Housing Group is an equal opportunities employer and welcomes applications from diverse candidates. If you are passionate about delivering exceptional customer service and making a positive impact, we would love to hear from you.
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