Recovery Officer
8 months ago
Council Tax Recovery Officer
Main Duties:
As a Council Tax Recovery Officer, your responsibilities will include:
- Ensuring the completion of the recovery cycle for Council Tax accounts, covering all stages of recovery, including post-liability order actions.
- Actively pursuing arrears accounts and ensuring that enforcement actions proceed smoothly, using effective case management to maximize income.
- Analyzing and monitoring post-liability order actions, including Enforcement Agent case selection and review, Committal, Bankruptcy, Charging Orders, and other required actions.
- Negotiating and establishing payment arrangements with customers in arrears, informed by their income and expenditure details to find sustainable solutions for Council Tax debt.
- Tracing absconders using tools like Experian or other available information to secure payments.
- Attending and representing the Council at Liability Order and Committal hearings.
- Collaborating with external bodies, such as Enforcement Agents, the Department of Work and Pensions, and Solicitors.
- Conducting office interviews and handling various forms of communication with the public in accordance with the Councils Customer Care Code and established guidelines.
- Utilizing the Capita Academy system for Council Tax Recovery, with an understanding of automating recovery processes to release stuck cases and maximize recovery.
- Reconciling Academy data with enforcement agents data, tracking and allocating payments accurately, and notifying adjustments affecting Liability Order balances.
- Collaborating with third parties to identify and manage cases passed for charging orders and bankruptcy.
Eden Brown Synergy is an equal opportunities employer.
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