Senior Information Technology Support Engineer

1 month ago

Windsor Berkshire, United Kingdom Hays Full time

Senior IT Technician

Windsor

On-Site (re-considered post probation)

Up to £55,000 + 10% Car Allowance

We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and able to develop technical operations.

Job Summary

The Senior IT Support Engineer is responsible for leading the support functions for our client’s IT department. They will demonstrate good leadership qualities and provide training on how to access and utilise technology. They will assist in the IT procurement and department budget reporting, as well as focused on operational improvement for wider IT team. The candidate will be someone who is technical, comfortable with providing hands-on support for complex technical issues, while also being able to oversee technical functions. Reporting to the Head of IT.

Key duties and responsibilities

• Manage day-to-day functions of the IT Service Desk and IT Support team

• Prepare monthly Helpdesk and Departmental reports for the Head of IT to review

• Handle business-critical IT tasks and projects

• Lead the IT preparation and deployment of hardware and software into new sites

• Lead on the design and implementation of SharePoint migrations

• Maintain device and software asset inventory at Head Office and Home level

• Research and evaluate potential technologies, hardware, and software

• Research and evaluate potential technical threats and exploits that may impact the business

• Be responsible for leading and managing the Helpdesk Team, providing guidance, support and coaching to team members.

Specific Duties

• Optimise, maintain and manage the technology environment and network in a manner that delivers high efficiency along with the required resilience

• Develop and maintain IT processes and department knowledge base articles

• Leading the team: your leadership will inspire the team to deliver high-quality support services and foster a positive and collaborative work environment.

• Ensure that the IT department processes and actions meet the hotelier experience expected by the Head of IT

• Issue escalation and communication: You will act as a single point of escalation on any major reported issues, taking ownership and ensuring regular and professional communication with impacted users. This includes providing regular updates on progress and managing expectations to the appropriate SMT member.

• Standardise software, equipment, and processes across the company and where possible use automation to improve IT processes.

• Understand General Data Protection Regulation (GDPR) principles and ensure these are incorporated into the framework of IT policies and procedures

• Prepare and maintain a complete hardware asset list, and carry out periodic audits

• Periodically prepare a complete software license allocation for financial purposes as required by the Head of IT

• Prepare and present weekly ticket log activity

• Prepare and present progress reports on Team and Departmental projects

• Identify security threats, and formulate strategies and methods to mitigate those threats

• Develop and maintain procedures for data backups

• Implement and test disaster recovery procedures on a regular basis and fully understand the business continuity plan and disaster recovery plan

Additional Responsibilities

• Responsible for network design and implementation

• Leading the hardware implementation at the Home

• Lead the IT Team in network and hardware kit-out during Home opening and communicate with the appropriate Head of Departments

If you are interested in applying for this position, please send your latest CV by clicking apply. We are focused on those who have demonstrated experience and ability with leading IT operations, while also being an active and hands-on member of technical set-ups.

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, Berkshire, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams...

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, Berkshire, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams...

  • Information Technology Support Engineer

    1 month ago

    Windsor, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement.Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and able...

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement.Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and able...

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement.Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and able...

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and...

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and...

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and...

  • Senior Information Technology Support Engineer

    1 month ago

    Windsor, United Kingdom Hays Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams...

  • Senior Information Technology Support Engineer

    4 weeks ago

    Windsor, UK, Windsor & Maidenhead, United Kingdom HAYS Full time

    Senior IT Technician Windsor On-Site (re-considered post probation) Up to £55,000 + 10% Car Allowance We are prioritizing those who are available to interview and start immediately, as the role is an urgent requirement. Seeking a candidate who possesses strong technical ability, strengths with reporting and analytics, experienced in leading IT teams and...

  • Senior IT Engineer

    20 hours ago

    Berkshire, United Kingdom Class Technology Solutions Ltd Full time

    Class Technology Solutions are looking for a**Senior Field Enginee**r to join a growing team of over 100 IT support staff who specialise exclusively in the education managed service sector. This Senior Field Engineer will be based at clients' and manage service sites within Berkshire and the surrounding area. Your travel is expensed and engineers are...

  • Senior Information Technology Officer

    1 week ago

    Reading, Berkshire, United Kingdom Royalberkshire Full time

    Deputy Chief Digital Information Officer We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and...

  • Senior Information Technology Officer

    1 week ago

    Reading, Berkshire, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and scale of this digital revolution. By advancing...

  • Roaming IT Engineer

    20 hours ago

    Berkshire, United Kingdom Class Technology Solutions Ltd Full time

    _We are a leading managed service provider in the Education Sector and looking for a Roaming IT Engineer to join our very busy, expanding team supporting IT in the Berkshire area._ This is an exciting _op_portunity for an IT Engineer to join a highly recognised and always expanding IT solutions and managed service provider, working for a company that puts...

  • Senior Information Technology Officer

    10 hours ago

    Reading, Berkshire, United Kingdom NHS Full time

    Deputy Chief Digital Information Officer We are looking for an outstanding Deputy Chief Digital Information Officer (Deputy CDIO) to join our team and help achieve our vision of working together to deliver exceptional care to our community. Healthcare delivery is undergoing a significant transformation, and this role is crucial in driving the pace and...

  • Information Technology Support Engineer

    1 month ago

    Newbury, Berkshire, United Kingdom Profectus Recruitment Full time

    Profectus are looking for a talented IT Services Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday + bank holidays included. In this position, you'll address a variety of...

  • Information Technology Support Engineer

    1 month ago

    Newbury, Berkshire, United Kingdom Profectus Recruitment Full time

    Profectus are looking for a talented IT Services Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday + bank holidays included. In this position, you'll address a variety of...

  • Information Technology Support Engineer

    1 month ago

    Newbury, Berkshire, United Kingdom Profectus Recruitment Full time

    Profectus are looking for a talented IT Services Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday + bank holidays included. In this position, you'll address a variety of...

  • Information Technology Support Engineer

    1 month ago

    Newbury, Berkshire, United Kingdom Profectus Recruitment Full time

    Profectus are looking for a talented IT Services Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday + bank holidays included. In this position, you'll address a variety of...

  • Senior Rf Design Engineer

    5 hours ago

    Berkshire, United Kingdom Redline Group Ltd Full time

    My client is a leading global wireless technology / IoT solutions company. This role is based at their technology hub, which is enjoying heavy investment at present, and has lots of exciting projects planned over the next year or two. You will be joining their dedicated RF design team, working on critical projects involving their latest technology, working...