Roaming IT Engineer

3 days ago

Berkshire, United Kingdom Class Technology Solutions Ltd Full time

_We are a leading managed service provider in the Education Sector and looking for a Roaming IT Engineer to join our very busy, expanding team supporting IT in the Berkshire area._

This is an exciting _op_portunity for an IT Engineer to join a highly recognised and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.

Our requirement is for an IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training will be provided. As a IT Engineer, you will be working in an educational environment with a teamof dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

**Your responsibilities will include**:

- To work with our experienced team on a client site, providing support for 1st Line Issues.
- To think of solutions to common problems - a "can do" attitude.
- Provide a good level of technical expertise to all assigned customer networks.
- To use our ticket based system to manage and resolve problems
- To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
- Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
- To do complete our regular checks on our client systems

**Requirements**:

- You need to have some entry-level experience of supporting IT in a controlled environment.
- You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams.
- Microsoft Server Skills are desirable
- Professional and polished communication skills
- Experience in the education sector is desirable but not essential
- Must have a clean and valid DBS disclosure
- Keen desire to learn and expand on your existing knowledge/ skills
- Your own car

**Benefits and Opportunities**

We can offer you:

- An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
- Exceptional career development and advancement opportunities including Microsoft/Apple training
- Opportunities to gain experience in high level IT projects
- The potential to progress to the senior levels of our management team
- A remuneration scale that encourages and rewards progression and improvement
- 25 Days Holiday (loyalty service holiday scheme)
- Travel is expensed

If you are interested in this role and would like to find out more we would love to hear from you

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