Policy Adjustment Specialist

15 hours ago


Leicester, Leicester, United Kingdom Hastings Direct Careers Full time

Job Title: Policy Adjustment Specialist

About Us:

Hastings Direct Careers is a leading digital insurance provider in the UK. Our Customer teams play a crucial role in delivering high-quality insurance services to thousands of customers daily.

Your Role:

You will be part of a busy department responsible for supporting customers involved in road traffic accidents, regardless of fault. Your key responsibilities include communicating with customers through verbal and written means, discussing their options after their vehicle has been deemed a write-off.

Main Objective:

To get customers back on the road as quickly as possible by negotiating vehicle valuations, providing accurate information, and ensuring customer understanding to minimize follow-up contacts.

Key Responsibilities:

  • Manage a portfolio of policyholders' write-off claims until settlement.
  • Negotiate vehicle valuations with customers.
  • Provide accurate information to customers regarding their options.

Requirements:

This role requires confident communication skills, attention to detail, and the ability to provide accurate information under pressure.

Salary Information:

The estimated salary for this role is £23,500 per annum.


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