Pensions Administrator

4 days ago

Bristol, Bristol, United Kingdom Arthur J. Gallagher & Co. (AJG) Full time
About the Role

We are seeking a highly skilled and experienced Pensions Administrator to join our team at Arthur J. Gallagher & Co. (AJG). As a key member of our pension administration team, you will be responsible for administering occupational pension schemes, overseeing the management of treasury and payroll, and leading a team of up to 5 staff.

Key Responsibilities
  • Administer occupational pension schemes in accordance with contracts, ensuring compliance with required standards and deadlines.
  • Manage day-to-day administration for a portfolio of occupational pension schemes.
  • Supervise and provide guidance to up to 5 staff members.
  • Act as a deputy for the CSD Team Manager when necessary.
  • Perform complex pension administration tasks and calculations, including supervising treasury and payroll management in line with internal processes and company policies.
  • Ensure the timely delivery of specific client/workloads and coordinate the delivery of administrative projects.
  • Review non-standard correspondence and reports.
  • Manage errors and complaints, ensuring they are handled effectively and in accordance with agreed processes.
  • Supervise, train, coach, and mentor staff members.
  • Assist team members and provide support to the CSD Team Manager.
  • Check and authorize the work of other administrators.
  • Attend Trustee and ad hoc client meetings as required.
  • Manage pensioner payrolls, pension increases, and ensure timely notification of the lifetime allowance used to pensioners.
  • Manage trustee bank accounts and investment of contributions.
  • Assist the client account manager with necessary documentation for their responsibilities.
  • Ensure accurate and timely processing of client work within target dates.
  • Prioritize work to maintain Service Level Agreements.
  • Assist the CSD Team Manager in monitoring transactional activity for Tariff and Fixed fee clients.
  • Handle non-standard client/member queries.
  • Perform any other duties and take on additional responsibilities as agreed upon.
  • Complete timesheets daily.
  • Update agreed goals on a monthly basis.
  • Provide feedback to the CSD Team Manager on staff performance and progress against goals, highlighting any concerns.
  • Comply with all Corporate Policies & Procedures (CPPs).
About You
  • Minimum of 5 years' experience in occupational pension scheme administration, including management and/or mentoring of team members.
  • Analytical skills and logical problem-solving approach.
  • Strong time management and prioritization skills.
  • Attention to detail.
  • Strong numeracy skills and ability to perform complex calculations.
  • Effective communication skills with clients, scheme members, and colleagues.
  • Desire to provide exceptional customer service.
  • Ability to work independently and manage team member workloads.
  • Self-motivated and open to change.
  • Proficiency in Microsoft Office and pension administration systems.
  • Ability to mentor and motivate team members.
  • Compliance with corporate policies and procedures, as well as regulatory obligations.
  • Eligible to work in the UK.
What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • Defined contribution pension scheme, which Gallagher will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top up.
  • Health cash plan or Private medical insurance.

Other benefits include:

  • Three fully paid volunteering days per year.
  • Employee Stock Purchase plan, offering company shares at a discount.
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan.
  • Critical illness cover.
  • Discounted gym membership, with over 3,000 gyms nationally.
  • Season ticket loan.
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
  • Emergency back-up family care.
  • And many more...

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