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Provisioning Apprenticeship Specialist

1 month ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly organized and detail-oriented Provisioning Apprenticeship candidate to join our team at Daisy Communications Limited. As a Provisioning Apprenticeship, you will be responsible for managing orders, providing technical support, and ensuring seamless customer experiences.

Key Responsibilities
  • Manage orders from receipt to completion, ensuring accurate and timely fulfillment.
  • Provide technical support to customers, resolving issues and answering questions in a professional and courteous manner.
  • Liaise with customers, business partners, and resellers to resolve queries and amendments.
  • Coordinate jobs with end-users, ensuring timely completion and customer satisfaction.
  • Deal with order rejections, escalating issues as necessary.
  • Collaborate with internal teams to resolve issues and provide regular updates to customers.
  • Ensure all systems are up-to-date and accurate, reflecting customer interactions and order status.
  • Complete reporting and documentation as required.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to manage workload and prioritize tasks effectively.
  • Previous experience with Microsoft packages and order management systems.
  • A positive attitude and willingness to learn and develop skills.
  • Excellent problem-solving and analytical skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Access to discounts and savings at over 1,200 retailers.