Customer Success Manager

7 days ago


Uxbridge, United Kingdom Validity Full time

About Validity

We are a leading provider of sales and marketing solutions, trusted by tens of thousands of organizations worldwide.

This role is part of our Uxbridge office team and requires work 3 days a week in our Hayes Town location.

Job Summary:

The Customer Success Manager will be responsible for delivering ongoing proactive and reactive service to a dedicated book of business from our customer base.

Key Responsibilities:

  1. Manage a Book of Business: Continuously meet role standards, partner closely with Account Teams, and actively engage with and retain customer relationships.
  2. Technical Account Planning: Conduct ongoing technical account planning and management of specific account issues.
  3. Client Meetings: Conduct regular client meetings to communicate best practices, successes, and data results, and facilitate business reviews.
  4. Data Analysis: Use data to identify issues, search for best practices, and provide solutions.

Requirements:

  1. A minimum of 3-5 years of experience in a customer service or support role, managing customer inquiries in a fast-paced environment with a large software customer base.
  2. Sales acumen to work closely with account executives to support upsell and cross-sell efforts, and conduct business analysis to adapt offerings to meet customer needs.
  3. Self-motivation, success drive, and good time management skills.
  4. Passion for customer care and focus on customer retention and outcomes.
  5. Participation in cross-functional projects to improve processes.

Preferred Qualifications:

  1. Bachelor's degree or equivalent years of relevant experience.
  2. Previous knowledge of Salesforce CRM application, including data structure and API integration, and Salesforce Administrator Certification.

Estimated Salary: $80,000 - $110,000 per year, depending on experience.


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