Customer Service Manager
3 weeks ago
My client is award winning distributor who are seeking an experience Customer Service manager to join their team.
This is an office based role offering a competitive salary, 10% discretionary bonus and other great benefits
Role
- Managing a team of 10+ customer service advisor
- Providing support and advice to customers
- Problem solving
- Analysing stats and data
- Streamline complaints/feedback procedures
- Implement improvements within the team
- Mange training sessions within the team
- Conduct 1:1's with team members
**Skills**:
- 5+ years of relevant Customer Service Management experience ideally FMCG or retail
- People management experience
- Clam and professional
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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