Customer Service Specialist

3 days ago


Uxbridge, United Kingdom Pepper UK Full time

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for**Customer Service Specialists** with proven experience in a phone-based customer service environment to joinour **Uxbridge** office.

If you are open to a new opportunity and would like the chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

This is a hybrid role and there will be an expectation (following an initial training period of approximately three months), of three days a week office attendance.

You will be working within an established team as a key part of Pepper's operations, receiving ample support to ensure that you are successful in your role. Day-to-day, this will involve end-to-end servicing and administration of mortgages throughout thecomplete cycle from completion to redemption.

**As a Customer Service Specialist, your key responsibilities will include**:

- Accurate and timely processing of mortgage administration activities
- Daily interactions with customers and third parties via telephone and in writing
- Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
- Liaising effectively with clients, representing Pepper appropriately
- End-to-end servicing of mortgages/loans from completion through to redemption stage
- Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience

**Benefits**:

- Salary range is £25,000 - £26,000 per annum
- Private medical insurance
- Salary sacrifice pension matched up to 8%
- 25 days holiday plus bank holidays
- Cycle to Work Scheme
- Discounts in local shops
- EAP Enhanced maternity and paternity
- Wellbeing days
- Volunteering days
- Eye care
- Payroll giving
- Reward and Recognition Program
- Relaxed dress code
- Discounted RAC vehicle breakdown
- Discounted gym membership
- Life Assurance

**Essential Skills**:

- Consistent delivery of outstanding customer service
- Previous experience within a phone-based customer service environment
- Confident telephone manner
- Excellent attention to detail
- Able to work to tight deadlines
- Be able to analyse problems, think creatively, and make effective decisions in the appropriate timescales
- Take ownership of the responsibilities allocated to you
- Demonstrate the ability to form productive relationships at all levels
- Demonstrate strong English verbal and written communication skills
- Demonstrate self-reliance and motivation

**Desirable Skills**:

- Experience within the finance industry
- Loan administration experience

**About Company** As one of the most successful third-party servicing companies in the UK, with over £17 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it's full end-to-end servicingthrough the complete lifecycle of loans or just support with one element, we can help.

Some of the services we can provide include Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. S&P Global Ratings ranks us as one of the highest-rated primary and special servicers of residential mortgages inthe UK.



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