Customer Service Advisor

3 weeks ago


Uxbridge, United Kingdom Pepper UK Full time

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a**Customer Service Advisor** with proven experience in a phone-based customer service environment to joinour **Uxbridge** office.

You will be working within an established team as a key part of Pepper's operations, receiving ample support to ensure that you are successful in your role. Day-to-day, this will involve end-to-end servicing and administration of mortgages throughout thecomplete cycle from completion to redemption.

**As a Customer Service Advisor, your key responsibilities will include**:

- accurate and timely processing of mortgage administration activities
- daily interactions with customers and third parties via telephone and in writing
- managing your own workload efficiently and effectively in accordance with agreed policies and procedures
- liaising effectively with clients, representing Pepper appropriately
- end-to-end servicing of mortgages/loans from completion through to redemption stage
- identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience

**Benefits**:

- Salary of up to £26,000 per annum
- Private medical insurance
- Salary sacrifice pension matched up to 8%
- 25 days holiday plus bank holidays
- Cycle to Work Scheme
- EAP
- Enhanced maternity and paternity
- Wellbeing days
- Volunteering days
- Eye care
- Payroll giving
- Reward and Recognition Program
- Discounted RAC vehicle breakdown
- Life Assurance

**Essential Skills**:

- Consistent delivery of outstanding customer service
- Previous experience within a phone-based customer service environment
- Confident telephone manner
- Excellent attention to detail
- Able to work to tight deadlines
- Be able to analyse problems, think creatively, and make effective decisions in the appropriate timescales
- Strong English verbal and written communication skills
- Self-reliant and motivated

**Desirable Skills**:

- Experience within the finance industry
- Loan administration experience

**About Company** We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Throughheavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to bein it to get the full advantage



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