Customer Service Advisor
3 weeks ago
A great opportunity to join a well known brand providing first class customer service Reporting to the Customer Service.
Hybrid role 1-2 days in the office
The key accountability for the role is to ensure that every customer receives a timely and professional response in keeping with the high service standards of the brand
- First line of support for customer contacts, acknowledging complaints enquiries
- Liaise with Finance team and use relevant systems to arrange refunds for customers as appropriate to ensure full complaints resolution
- Liaise with internal and external stakeholders to investigate complaints and queries
- Assist the Senior customer service advisor with contacts received via booking enquires and support corporate bookings team targets and contacts
- Identify feedback trends and recommend improvements to the business that will mitigate future complaints
**Skills**:
- Excellent communication & interpersonal skills
- Highly emotionally intelligent with the ability to read the situation and act accordingly
- Flexible to adapt to changing situations
- Well organised and adept to working to short term deadlines
- Reliable
- Excellent attention to detail
- Professional approach
- Ability to perform well when multi tasking
- Proactive approach and using initiative to problem solve
- Taking accountability for end to end resolution
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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