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Customer Service Coordinator
2 months ago
About Wärtsilä
Wärtsilä is a leading technology company that enables sustainable societies through innovation in technology and services. Our purpose is to create a more sustainable future by providing innovative solutions for the marine and energy markets.
Job Summary
We are seeking a Customer Service Coordinator to join our team at Wärtsilä Defence Solutions Limited (WDSL). As a Customer Service Coordinator, you will play a key role in supporting the sales organisation by executing against enquiries for quotations and proposals in a timely manner.
Key Responsibilities
- Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
- Produce supporting documentation to secure internal management approval for the above.
- Build relationships with key stakeholders both internally and externally, including engineering, production, sales, and sub-contractors.
- Identify new opportunities via sales team and progress negotiations through to order stage, while keeping up to date with inflation, exchange rates, and projected timescale costs.
- Make use of relevant computer software, such as Excel, Word, and SAP.
- Proactively provide exceptional customer satisfaction.
- Proactive approach to achieving and exceeding relevant Customer Service KPIs.
- Ensure all procedures/work processes comply with all audit requirements.
Requirements
- Proven experience in a customer-facing role is essential.
- Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
- Excellent communicator with strong analytical problem-solving skills.
- Confident in presenting and facilitating meetings.
- Innovative mindset.
- Strong team player with proven relationship-building experience.
- Fluent in English, verbal and written.
Why Wärtsilä?
We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in being your own true self, you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
Contact and Next Steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions, please reach out to Jess Baxter, Talent Acquisition Partner, through email with any questions related to this position.
