Customer Service Coordinator

3 weeks ago


Havant, Hampshire, United Kingdom Wärtsilä Full time

About the Role

Wärtsilä is seeking a skilled Customer Service Coordinator to join our team. As a key member of our sales organization, you will play a crucial role in executing against customer enquiries for quotations and proposals in a timely manner.

Key Responsibilities

  • Produce accurate and well-written quotations and proposals in response to customer enquiries.
  • Build strong relationships with internal stakeholders, including design engineering, finance, purchasing, and production teams.
  • Identify new business opportunities and progress negotiations through to order stage.
  • Utilize relevant computer software, such as Excel, Word, and SAP, to support your work.
  • Provide exceptional customer satisfaction and proactively achieve and exceed relevant Customer Service KPIs.

Requirements

  • Proven experience in a customer-facing role is essential.
  • Strong commercial acumen, including experience in negotiations and cost awareness.
  • Excellent communication and analytical problem-solving skills.
  • Confident in presenting and facilitating meetings.
  • Fluent in English, verbal and written.

About Wärtsilä

We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more.

Contact Information

For further questions, please reach out to Jess Baxter, Talent Acquisition Partner, through email. We aim to keep you updated on the process throughout.



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