Customer Service Coordinator
6 days ago
At Wärtsilä, we are seeking a skilled Customer Service Coordinator to join our team working towards a sustainable future.
About the Role
We enhance the business of our customers by providing integrated systems, packages, and products that offer lifecycle efficiency, decreased costs, and reduced risks through the provision of reliable and environmentally sustainable products.
Responsibilities
- Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
- Produce supporting documentation to secure internal management approval for the above.
- Build relationships with key stakeholders both internally and externally, including engineering, production, sales, and sub-contractors.
- Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates, and projected timescale costs.
- Make use of relevant computer software such as Excel, Word, and SAP.
- Proactively provide exceptional customer satisfaction.
- Proactive approach to achieving and exceeding relevant Customer Service KPIs.
- Ensure all procedures/work processes comply with all audit requirements.
Requirements
- Proven experience in a customer-facing role.
- Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
- Excellent communicator with strong analytical problem-solving skills.
- Confident in presenting and facilitating meetings.
- Innovative mindset.
- Strong team player with proven relationship-building experience.
- Fluent in English, verbal and written.
About Wärtsilä
We at Wärtsilä believe in empowerment, ownership, and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation.
Next Steps
We hope to hear from you soon by submitting your application through our careers portal.
We aim to keep you updated on the process throughout.
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