Customer Service Team Leader

3 weeks ago


Havant, Hampshire, United Kingdom Wärtsilä Full time
Job Summary

We are seeking a highly skilled Customer Service Team Leader to join our team at Wärtsilä. As a key representative of our company, you will be responsible for managing tenders, projects, and orders for spare parts, new builds, and retrofit or upgrade projects.

Responsibilities
  1. Lead a team of Customer Service Coordinators who support our global customer base for all parts, retrofit, or upgrade opportunities and orders.
  2. Manage pre-order and post-order support services, including quotations, order processing, contract review, execution, and technical support.
  3. Collaborate with the Customer Service Manager to drive strategic business priorities.
  4. Act as a liaison between customers and delivery teams for projects.
  5. Proactively ensure exceptional customer satisfaction.
  6. Drive the achievement and exceedance of Customer Service KPIs.
  7. Contribute to the development of the Wärtsilä S&OP and WDSL Portfolio management.
Requirements

To be successful in this role, you will need:

  • A logical and organized approach to work.
  • A people-oriented, outgoing personality.
  • A curious and inquiring nature.

We are committed to diversity, inclusion, and equal employment opportunities. We value, respect, and embrace all our differences, and we want everyone to be their true self and succeed based on their job-relevant merits and abilities.



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