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User Researcher

1 month ago

London, Greater London, United Kingdom NTT DATA Full time

Job Title: User Researcher

Job Description:

Tangity, part of NTT DATA Design Network, is a global organization that works alongside NTT DATA to bring together strategy, technology, and design. Our goal is to create purposeful products and services that have a positive impact on people and society. We achieve this by humanizing complexity.

Key Responsibilities:

  • Identify research needs and select the most appropriate research methods for a project.
  • Plan, write, and present research plans that outline study goals and methodology.
  • Carry out user research activities, such as preparing discussion guides, creating information-gathering artifacts, and running and moderating user research sessions.
  • Engage in meaningful interactions and relationships with users via in-depth interviews, workshop facilitation, and ethnographic research techniques.
  • Analyze findings from all types of research, including data, to generate meaningful insights and actionable recommendations.
  • Synthesize research findings using appropriate tools and work closely with cross-functional teams to translate them into user stories.
  • Visualize through diagramming, journey mapping, storyboarding, or information design to help others see the end-to-end and surface-to-core service and customer experience.
  • Present actionable insights and learnings to stakeholders in the most appropriate way, including presentations, communicating with clarity and confidence to create actionable strategic insights and service improvements.

Requirements:

  • Work experience as a User Researcher (UX) from public services directly or via consultancy firms and agencies or organizations where research has been critical in facilitating data-driven business decisions.
  • Proven ability to design and execute an effective research plan that delivered on the objectives.
  • Excellent presentation skills, meaning you can deliver actionable insights and make clear recommendations while considering the interests and existing knowledge of your audience.
  • Ability to work well alongside a multi-disciplinary team and with stakeholders from different departments, disciplines, and backgrounds.
  • Experience in the government sector and having an active SC clearance is highly preferable.

About Us:

We're a global organization that empowers local teams, undertaking exciting work that's genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritizes mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organization. We're also proud to share that we have a range of Inclusion Networks such as the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.

What We Offer:

We offer a range of tailored benefits that support your physical, emotional, and financial well-being. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.