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Customer Service Ambassador
2 months ago
We're seeking a skilled Receptionist to provide exceptional customer service at our Falkirk North Premier Inn. As a key member of our team, you'll be responsible for ensuring a warm and welcoming experience for our guests.
Key Responsibilities:
- Provide top-notch customer service to guests, responding to their needs and resolving any issues promptly.
- Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
- Collaborate with the housekeeping team to ensure rooms are prepared to the highest standards.
- Process payments, handle guest inquiries, and maintain accurate records.
- Work closely with the hotel team to achieve excellent service standards and maintain a positive work environment.
What We Offer:
- A competitive hourly rate.
- A fixed-term contract with a clear end date.
- A 24-hour work schedule over 3 days a week.
- Opportunities for career growth and development within Whitbread.
- A range of benefits, including a Whitbread Benefits card, pension scheme, and discounts on Premier Inn rooms and meals.
Why Work with Us:
- We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported.
- We offer comprehensive training and support to help you succeed in your role.
- We're passionate about delivering exceptional customer service and making a positive impact on our guests' experiences.
