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Concession Manager
2 months ago
About PVH Corp.
PVH Corp. is a global leader in the apparel industry, with a rich history spanning over 130 years. Our company has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.
About Our Brands
Our portfolio includes Tommy Hilfiger and Calvin Klein, two of the world's leading designer lifestyle brands. Tommy Hilfiger is internationally recognized for celebrating the essence of 'classic American cool' style, while Calvin Klein exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic.
About the Role
The Concession Manager plays a key role in driving business growth and achieving company standards. This role requires a strong leader who can inspire their teams through their passion and belief in our brands.
Key Responsibilities
- Partner with Area Managers to build on business opportunities and achieve company standards/goals, including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
- Identify opportunities to grow the business or improve performance, collaborating with others to drive results.
- Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives.
- Lead weekly management meetings and other staff meetings, setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Communicate with staff daily on individual sales goals, key performance indicators, product sales, and other information to help them provide unparalleled service and achieve goals.
- Assist in manpower planning, identification, recruitment, interviewing, hiring, and orientation processes, recruiting store personnel with a broad range of perspectives, experiences, and backgrounds.
- Own the training and development of employees, providing training and coaching on a daily, weekly, and monthly basis and ensuring it is appropriately documented.
About You
- You will have extensive experience in connecting with consumers in a brand retailer, with a strong understanding of retail operations, budgeting, planning, sales, and people management.
- You will have previous people management experience and be able to act with purpose to resolve conflict and unproductive disagreements.
About What We Offer
PVH Corp. is committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.
