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Hotel Night Duty Manager

2 months ago

South West London, United Kingdom Great Scotland Yard Full time

Hotel Night Duty Manager Role Summary

The Hotel Night Duty Manager is responsible for overseeing and leading the night team to deliver exceptional guest service. This role requires strong leadership and operational skills to manage front-of-house operations, including check-ins and check-outs, and ensure compliance with health, safety, and security protocols.

Key Responsibilities:

  • Lead the night team to achieve high levels of guest satisfaction and service quality.
  • Manage front-of-house operations, including check-ins, check-outs, and room assignments.
  • Prepare and submit nightly reports to senior management, highlighting key performance indicators and areas for improvement.
  • Ensure all operations comply with relevant health, safety, and security protocols, and monitor the safety and security of the premises.
  • Develop and implement strategies to improve operational efficiency and reduce costs.

About Great Scotland Yard Hotel

Great Scotland Yard Hotel is a unique and historic hotel located in the heart of London. Our hotel offers a wide range of amenities and services, including a restaurant, bar, and fitness center. We are committed to providing exceptional guest service and creating a memorable experience for our guests.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.

Requirements:

  • Previous experience in a hotel or hospitality management role.
  • Strong leadership and operational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.