Hotel Night Receptionist

5 months ago

London, United Kingdom Church Street Hotel Full time

Hotel Night Receptionist

Top Ten Budget Boutique Hotels-The Guardian,

Top 50 Best British Hotels - The Independent

Top Ten Best Budget Hotels -The Telegraph

Church Street Hotel and Peckham Rooms Hotel are independent boutique hotels in vibrant Camberwell and Peckham. With Latin sensuality and a lick of and Africa cool we represent the diversity and family spirit of our special neighbourhood.

Hours approx 32 hours per week

An example of possible shift pattern is 4 Nights on and 4 Nights off - 11:00 pm-7:00 am, with the possibility of emergency night shift cover if the need arises.

Requirement Experience

Must haves:

- Eligibility to work in the UK
- Good command of English, written and spoken
- Be flexible in working and covering shifts during the day with the ability to take on emergency night cover if it arose.
- Have the appetite to take on a shifts at short notice in an emergency.
- Strong multi-tasking ability
- Have a smart, and clean appearance with good personal hygiene.
- A Passion for customer service/hospitality with excellent communication and interpersonal skills
- Ideally lives locally to SE5 & SE15

Main Duties

As a Front of house Reception you will be the ‘face’ of the business, meeting and greeting guests while representing our core values, such as, professionalism, honesty, integrity, responsibility, accountability, comradely and inclusivity. This is a varied multi-tasking role but some of your duties and responsibilities will include;
- As a Night Receptionist your primary role is to ensure the security of guests, premises, and property, protecting the reputation of the hotel/s throughout availing of the onsite security CCTV systems.
- Accurately process guest billing and admin during your shift.
- Help setup and clean down breakfast items when required.
- Help housekeeping with carrying linen to storage if need be.
- Be able to efficiently execute tasks as instructed by your Manager.
- Be able to work autonomously, taking the initiative when need be while still being able to work cohesively as a part of a team.
- Radiate our core values in your relations with your Team and Guests alike.
- Ensure a warm and welcoming environment is maintained at all times.
- Ensure concise handovers and articulate communication with your team members.
- Be responsible and accountable for all tasks undertaken.
- Display a strong commitment to Hotel Policies and operating procedures.
- Supervising tasks and reporting directly to the manager

**Benefits**:

- Discount rates for family and friends staying in any of our hotels
- Excellent learning route into Hospitality
- Full training provided
- Being part of an expansive, growth driven team
- Opportunities to expand job scope

**Job Types**: Full-time

Starting Salary: £11.44 per hour

Pay: From £11.44 per hour

Expected hours: No more than 32 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Night shift

**Education**:

- GCSE or equivalent (preferred)

**Language**:

- English (required)

Work Location: In person

Reference ID: Hotel Night Receptionist

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