Lived Experience Coordinator

18 hours ago

London, Greater London, United Kingdom The Forward Trust Full time
Job Title: Lived Experience Coordinator

Join The Forward Trust as a Lived Experience Coordinator and play a vital role in supporting individuals with lived experience of the criminal justice system.

About the Role:

We are seeking a highly motivated and experienced individual to join our team as a Lived Experience Coordinator. As a key member of our team, you will be responsible for coordinating our Lived Experience peer mentor/volunteer service, recruiting, training, and supervising peer mentors/volunteers. You will also be responsible for carrying a diverse caseload, navigating clients' recovery journeys, providing support and continuity of contact, and signposting to relevant services.

Key Responsibilities:
  • Recruit, train, and supervise peer mentors/volunteers
  • Coordinate team meetings, update training, and provide supervision for peer mentors/volunteers
  • Carry a diverse caseload, navigating clients' recovery journeys, providing support and continuity of contact, and signposting to relevant services
  • Complete comprehensive assessments, collaborative action plans, and maintain accurate record-keeping throughout on electronic case management systems
  • Work effectively with key partners to deliver projects and meet targets
Requirements:
  • Knowledge of the issues facing service users in the criminal justice sector
  • Previous experience of providing a peer support service to this or a similar client group or working closely with volunteers
  • Demonstrable experience of managing high caseloads, carrying out risk/comprehensive assessments, SMART action plans, and effective case records
  • Experience of delivering both 1:1 and group-work interventions using motivational techniques
  • Experience of providing training and support for peer support services to prisoners, or those with drug or alcohol problems
  • The ability to set and stick to professional boundaries and manage risks
  • Ability to work effectively with key partners in order to successfully deliver projects
  • Demonstrate the ability to organise workload, ensuring effective time management and prioritisation to meet targets
  • Understanding of, and commitment to, the principles of equal opportunity and GDPR requirements including client confidentiality
  • Experience of strong communication skills with people from a range of backgrounds in a sensitive, supportive, and professional manner
What We Offer:
  • Training opportunities and career development
  • Flexible working
  • Season Ticket Loan Scheme
  • Cycle to work scheme
  • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
  • Contributory Pension Scheme
  • Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
  • Death in Service Payment (2x annual salary)
  • Critical Illness Insurance (subject to qualifying criteria)

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about supporting individuals with lived experience of the criminal justice system, please click apply to be redirected to our website to complete your application.

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