Senior Living Operations Manager

6 hours ago

Ashford, Kent, United Kingdom One Retail Full time
Regional Manager Opportunity at One Retail

Role Overview:

We are seeking a dedicated and experienced Regional Manager to oversee the catering operations across multiple senior living sites within your region. As a key member of our One Retail team, you will be responsible for managing client relationships, ensuring the highest standards of food quality and service, and driving continuous improvement to exceed client and customer expectations.

Key Responsibilities:
  • Operational Excellence: Oversee daily catering operations across multiple sites, ensuring consistent delivery of high-quality food and exceptional service.
  • Client Management: Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
  • Team Leadership: Lead and inspire on-site catering teams, fostering a positive and productive work environment. Provide training and development opportunities to ensure staff are skilled and motivated.
  • Financial Management: Manage budgets, control costs, and optimize resources to achieve financial targets. Analyze financial performance and implement strategies to improve profitability.
  • Quality and Compliance: Ensure compliance with all health, safety, and food hygiene regulations. Maintain the highest standards of food quality and presentation.
  • Menu Development: Work with culinary teams to design and implement innovative and appealing menus that meet the dietary needs and preferences of our clients.
  • Customer Satisfaction: Monitor customer feedback and respond to issues promptly. Implement initiatives to enhance customer satisfaction and dining experiences.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency and service delivery.
Key Requirements:
  • Experience: Proven experience in a senior catering or operational management role, with a proven track record in the Senior Living sector
  • Leadership Skills: Strong leadership and people management skills with the ability to motivate and develop teams.
  • Client Focus: Excellent client relationship management skills with a focus on understanding and meeting client needs.
  • Financial Acumen: Strong financial management skills with experience in budgeting, cost control, and financial analysis.
  • Quality Focus: Commitment to maintaining high standards of food quality, presentation, and hygiene.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to engage effectively with clients, staff, and stakeholders.
  • Flexibility: Willingness to travel regionally and adapt to the needs of the business.

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