Senior Operations Manager
4 weeks ago
Recruitment Solutions (Folkestone) Ltd is seeking an exceptional Senior Operations Manager to lead our UK Fire and Security Services team. As a core member of our Senior Management Team, you will be responsible for delivering high-quality services to meet key performance indicators in customer service, QHSE, commercial performance, and operational efficiency.
Key Responsibilities:
- Ensure the UK side of the operation is ready and competent to deliver fire, medical, and security services, 24 hours a day, in normal state, surge periods, and during emergency scenarios.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Lead a team of professionals to deliver exceptional service quality, meet performance targets, and maintain a strong commercial understanding.
- Collaborate with stakeholders to ensure high levels of data protection and security at all times.
- Undertake additional project work as required, including support for business development and ensuring the commercial and financial viability of the contract.
Requirements:
- Technical proficiency in fire, medical, and security services, including knowledge of UK standards, regulations, and legislation.
- Strong commercial understanding, including previous experience running a commercial contract.
- Ability to work within limited supervision, demonstrate strong IT skills, and possess good management, organisational, and interpersonal skills.
- Ability to ensure high levels of data protection and security at all times.
- Desirable: Basic French speaking skills, although lessons will be provided on key phrases relevant to the role.
What We Offer:
- Annual Salary: £75,000 per annum, with a maximum 10% payment bonus.
- Annual Leave Entitlement: 26 days plus 8 public holidays.
- Pension: Monday-Friday.
- Private Medical Cover.
- Cycle to Work Scheme.
- Benefit Hub Cash Discount Site.
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