Spa Client Liaison
2 days ago
Located in the heart of Bristol, HarSPA Bristol is a luxurious spa that prides itself on providing exceptional service to its clients. Our mission is to create a welcoming environment where guests can relax and rejuvenate. As a key member of our team, you will play a vital role in ensuring a smooth and seamless experience for our clients.
Job Summary:We are seeking a highly organized and professional Spa Receptionist to join our team. The successful candidate will be responsible for managing client bookings, scheduling appointments, and handling payments. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Key Responsibilities:- Greet clients warmly and assist with check-in and check-out procedures
- Schedule appointments, manage bookings, and answer phone calls and emails
- Provide information on spa services, treatments, and promotions
- Handle payments, process transactions, and maintain accurate records
- Ensure the reception area is clean, organized, and stocked with brochures or other materials
- Address client inquiries, concerns, and complaints professionally
- Coordinate with therapists to manage appointment schedules efficiently
- Promote and upsell spa products and services
- Previous experience as a receptionist, preferably in a spa, hotel, or wellness setting
- Strong communication and customer service skills
- Proficiency with scheduling software and office equipment
- High level of organization and attention to detail
- Positive attitude and ability to maintain a calm, friendly demeanor
- Ability to multitask and handle a fast-paced environment
- Flexible availability, including evenings, weekends, and holidays
- Discounts on spa treatments and products
- Free use of spa facilities
- Opportunities for career growth and advancement
- Commissions on retail sales
Estimated salary: £25,000 - £30,000 per annum, depending on experience.
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